Please find below a selection of training guides aimed at making the use of our ESN Portal simple and convenient. Should you require any further help, please raise a support case.
Please note: The following Training Guides are pertaining only to the Samsung ESN Portal, and not any wider programme processes. References below are to provide User Organisations the ability to manage Samsung ESN support processes and associated Samsung ESN toolsets.
Video Support Guides
How to Request Support or Report a Fault
How to Update Firmware with FOTA
Training Documentation
